§ 13.12.1490. Requirements of notice of proposed changes in rates, charges, tiering or carriage.

Whether or not the franchise is subject to rate regulation by the city, the franchisee shall provide notice to subscribers and the city of changes in rates, charges, tiering or carriage as provided in this section:

(1)

The franchisee shall notify all subscribers, in writing, of any proposed changes in subscriber rates, charges, tiering or carriage at least 60 days in advance of the effective date of such proposed changes. In no event shall a subscriber be billed for service at the increased rate or charge prior to the delivery of the notification to the subscriber.

(2)

The franchisee shall notify the director, in writing, of any proposed changes in subscriber rates and charges, tiering or carriage at least 90 days in advance of the effective date of such proposed changes. The notification to the director shall include a list showing the rates and charges currently in effect and the proposed changes. Only those rates and charges that are on file with the department may be charged to subscribers.

(3)

If it is impractical or impossible for a franchisee to provide such notifications due to conditions beyond the franchisee's control, the franchisee shall give reasonable notice to the subscribers and the director.

(4)

In the event of a rate increase, retiering or other changes in service by a franchisee, subscribers may downgrade or disconnect service without charge; provided, however, that charges may be imposed for failure to return converter boxes, remote controls or other equipment owned by the franchisee.

(Ord. No. 14(1989), § 2(16.68.180), 6-27-89)